Terms & Conditions

The validity, construction and enforcement of the purchase agreement between Interlake Mecalux Inc and Buyer, including the use of this website and services, shall be governed by and interpreted under the laws of the State of Illinois. In the event of any dispute arising out of this agreement, Buyer consents to the personal jurisdiction of the federal and/or state courts located in the County of Cook, State of Illinois, United States of America.

Acceptance of Buyer’s order is conditioned upon Buyer’s assent to the following terms and conditions.

Payment and Pricing Policy

Terms of payment

Terms of payment are within the sole discretion of Interlake Mecalux Inc, and unless otherwise agreed to by Interlake Mecalux Inc, payment must be received by Interlake Mecalux Inc prior to acceptance of an order. Payment for the products will be made by credit card or some other prearranged payment method unless credit terms have been agreed to by Interlake Mecalux Inc. We accept all major credit cards: Visa, MasterCard, Amex, and Discover. For alternative payment methods, call 1-800-500-9141.

Invoices are due and payable within the time period noted on the invoice, measured from the date of the invoice. Interlake Mecalux Inc may invoice parts of an order separately. Orders are not binding upon Interlake Mecalux Inc until accepted by Interlake Mecalux Inc. Any quotations given by Interlake Mecalux Inc will be valid for the period stated on the quotation.

Prices reflect Buyer's cost in U.S. currency. Product prices do not include shipping, applicable federal, state, and local taxes, additional delivery charges, or special crating requirements for export shipment. Buyer shall pay all such costs, taxes, and charges. Tax exempt customers call 1-800-500-9141 for information, or fax your order to 1-708-343-9788 along with the tax-exempt certificate.

Product Prices

Product Prices, availability, and specifications are subject to change without prior notice. Any typographical, photographic, or specification error in product, pricing, or offers is subject to correction. We strive to provide accurate pricing, but despite our best efforts, pricing errors may occur. In the event a product is listed at an incorrect price due to typographical, photographic, technical error, or error in pricing information received from our suppliers, Interlake Mecalux Inc reserves the right to refuse or cancel any orders placed for products listed at the incorrect price. If an item's correct price is lower than our stated price, we will charge the lower amount and ship you the item. If an item's correct price is higher than our stated price, we will cancel your order and notify you of the price error and order cancellation. You will, of course, have an opportunity to purchase the item at the correct price, if you wish to do so. Additionally, catalog prices may differ from prices at shelvingdirect.com. If price discrepancies occur, web site prices at www.shelvingdirect.com will prevail. Any confirmation of sale, including internet, fax, or other confirmation, remains subject to corrections to pricing, product description and/or specification.

Delivery Policy

Shipping Terms

Unless otherwise requested by Buyer, we will ship your order prepaid via FedEx, Common Carrier, or Courier. Stock items generally ship within 3 to 5 business days of placing the order. Non-stock items are shipped directly from the supplier, and timing of shipment will be confirmed following placement of the order. Shipping, handling, and packaging charges must be prepaid and added to the invoice. Any extra charges for services requested by Buyer, i.e., special routing, inside delivery, or pre-delivery notification must be paid by buyer, and will be added to the shipping charges at order confirmation.

  • Liftgate – Ground delivery. Without liftgate service, driver is only required to provide service to back end of trailer. Please note that 96” wide shelving units cannot utilize liftgate as trucks with liftgate are only 84” wide. Please call customer service with questions/concerns at 1-800-500-9141.
  • Residential delivery - Required on all deliveries to a residence. Does not include liftgate service.
  • Notify before delivery - Trucking Company will call to coordinate delivery time, which is typically a four-hour window.

Freight Charges

Our web site provides our customers with information regarding freight charges applicable to shipments in all of the Continental United States, with the exception of Alaska. We will be happy to provide you a freight quote for shipment to areas outside the Continental United States, including Alaska, Hawaii, Puerto Rico, Guam or any other U.S. location. Please call our customer service at 1-800-500-9141 for a freight quote.

Customer Pick-Up

You can select this option and pick up stock products, where available, in order to avoid shipping charges:

  • Stock Products. These are available for pick-up Melrose Park, IL.
  • Non-Stock Products. Certain non-stock products may not be available for pick-up. Additionally, locations which have non-stock products vary according to product manufacturer.

If you select the customer pick-up option and additional charges apply due to unavailability of the product at the selected location, we will immediately contact you prior to shipping the product for your approval on the additional shipping charges.

Please contact us at 1-800-500-9141 for additional information on shipping locations. Stock availability is subject to change without further notice. If your order is not entirely available at one location, we will contact you for your approval on shipping charges, and we can ship the remaining product to that location at your expense.

Receipt of goods

Remember: You are the final inspector. Please confirm that your order is received without damage. Any deviation should be noted upon the carrier's bill of lading for damage and/or shortage.

If you have questions or concerns or you want to request any of these services, please contact customer service at 1-800-500-9141, or e-mail us at shop@shelvingdirect.com.

Damages/Replacements/Return/Cancellation Policy

Damages & Freight Claims

Remember: You are the final inspector. Our company carefully packed and inspected your order before it left our facilities, and the responsibility for its safe delivery was assumed by the carrier upon acceptance of the shipment. Shelving Direct/Interlake Mecalux Inc contracts with the carrier for delivery to you, but our responsibility for safe delivery of the products and merchandise ceases when shipments are received by the carrier. Therefore, for the protection of all parties it is important that upon receipt of your order you thoroughly inspect your order and confirm that it is received in full and without damage. Along with the order, you will receive a packing list detailing all the products included in your order. You must check your order against this packing list to confirm that all pieces have been received (note: If the packing list is missing from your order this must also be noted upon the carrier’s delivery receipt). You should examine the cartons/boxes for any visible signs of damage, such as holes, re-sealed packaging, staining or wetness etc. After you have inspected your order, you will then be required to sign for the shipment to confirm that your order has been delivered complete and in good condition. This discharges the freight company/carrier/ shipper from any responsibility (note: in certain circumstances damage that was not readily visible may be accepted by the carrier as a “concealed damage” claim-see below). Any deviation in your order must be called to the attention of the carrier while the driver is present and properly noted upon the carrier's delivery receipt for damage and/or shortage. The same must then reported to Interlake Mecalux Inc customer service at 800-500-9141 as soon as possible within 24 hours, but in no event later than 30 days of receipt. Any shortage noted on the carrier’s delivery receipt will be replaced at no additional charge, including freight costs for return or replacement, provided the notification is received within 30 days. You must provide Interlake Mecalux Inc with a copy of the delivery receipt noting the damage or shortfall, along with a letter stating whether you would like replacement or credit. Again, if the delivery receipt is not properly notated, there is no recourse with the carrier and thus no reshipment, nor reimbursement.

All damaged products plus packing materials must be kept in the general location of delivery until a damage inspection has been made by the delivering carrier. Do not dispose of any cartons or packaging until all discrepancies/variations have been addressed by the carrier or Interlake Mecalux Inc. If you are not the person receiving the product, you must give instructions to the person in charge of receiving the order to comply with these requirements. Failure to perform any of these conditions may cause additional charges for returns or replacements to be incurred. Concealed Damage: In the event concealed damage is found, it must be reported to Interlake Mecalux Inc as soon as possible within 24 hours of discovery of the damage, but in no event later than 30 days of receipt. The responsibility to inspect your order and notify Interlake Mecalux Inc is upon you, the customer, and failure to do so will result in Interlake Mecalux Inc being unable to in turn file a claim with the carrier and comply with trucking rules and regulations. Interlake Mecalux Inc will investigate any concealed damage claim as promptly as possible.

Any damage, including concealed damage, which is not notated upon the delivery receipt, may be subject to additional charges for replacement.

Please contact customer service for returns or replacements, at 1-800-500-9141 or by e-mail at shop@shelvingdirect.com. For all prepaid returns, you are advised to retain the tracking number for reference in the unlikely event the package is not received. Notes and exceptions:

  • All credits are for price paid at time of order including discounts.
  • Keep all packing material and literature in the event a return is necessary.
  • Credit will not be given on special orders for any reason. However, exchanges may be allowed if requested within 30 days of the invoice date.
  • Return the product within 5 business days after receiving the RA# to receive credit.
  • Obtaining an RA does not guarantee credit. Read below policy to make sure your return falls under these guidelines.

Order Cancellation

Written notification must be received by Interlake Mecalux Inc in order to process an order cancellation. The cancellation notification may be sent by e-mail to shop@shelvingdirect.com, by facsimile to (758) 343-9788, or by mail (overnight or express) to:

Customer Service Department
Interlake Mecalux Inc
1600 N. 25th Avenue
Melrose Park, IL 60160

Interlake Mecalux Inc will process the order cancellation as soon as it is received. If the order has shipped, you will be responsible for applicable freight charges, including return shipment charges. A re-stocking fee may also apply, not to exceed 25% of the total purchase price. If the order has not yet shipped upon receipt of the order cancellation, you may be responsible for re-stocking fees if the order was already prepared for shipment. Interlake Mecalux Inc works hard with its suppliers to minimize these costs to our customers when orders are cancelled.

Keep in mind that cancellation by any form of mail may not arrive in time to avoid the above-referenced charges, and it is suggested that email or facsimile be utilized.

Return Authorization

Interlake Mecalux Inc has a 30-day return policy subject to certain limitations. To process a return, you must obtain a return authorization (RA) by calling Customer Service at 1-800-500-9141 or by sending an e-mail to shop@shelvingdirect.com. Return authorization is subject to Interlake Mecalux Inc's shipping and return policies. Shipping costs may be applicable. Items returned without an RA number will be refused. Interlake Mecalux Inc reserves the right to refuse any return for any reason or for no reason at all.

Unopened, unused products returned for credit

In most cases we will refund your money (possibly less a 25% restocking fee) within 30 days of purchase date on most products. To return items, you must obtain a return authorization (RA) number and correct return address. Items returned must be shipped prepaid; collect shipments will be refused. If an item is not complete and resalable, credit will not be issued and a handling fee may be charged. Some manufacturers will not accept returns for any reason at all.

Unopened, unused products returned for replacement with another item

Replacements will be treated as a new order. Follow above instructions for returning unopened, unused products. Your new order will be processed, credit card billed and product shipped immediately. Credit for the returned item will be issued upon receipt and inspection.

Defective/incorrect product returned for replacement

We will replace most defective/incorrect items within 30 days of delivery date. Returns of defective/incorrect product will be arranged by Interlake Mecalux Inc and must be accompanied by original order number. We will ship a replacement immediately. If it is determined the item returned is not defective / incorrect, you will be subject to ALL additional charges, including return shipping and call tag fees if applicable.

Defective product returned for credit

We will issue a credit for most defective items within 30 days of delivery date. Returns for replacement must include all product and literature in original packaging and must be accompanied by original order number. We will issue a credit upon receipt and inspection of the product. If it is determined the item is not defective, you will be subject to ALL return shipping charges, including call tag fees if applicable and a 25% restocking fee.

Non defective items

 that have been used may not be returned for credit or replacement. Non defective items that have been opened or have a broken seal may be returned, however, they may be subject to a 25% restocking fee. We are not liable if you order the wrong product. We do our best to provide complete, accurate descriptions about all items we sell. To ensure that you are ordering the correct item, call our customer service department during normal business hours. Since product specifications change often, any uncertainties should be addressed before a purchase is made. Manufacturers will not allow opened, non-defective items to be returned for credit or exchange.

Refused shipments

If delivery of a shipment is refused, you will be responsible for payment of all applicable freight charges, including return shipment charges. You may also be charged a re-stocking fee, not to exceed 25% of the total purchase price.