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Storage Shelving Units: Frequently Asked Questions

What colors are available for the various shelving units?

Metal Point ® 2 – Orange Beams & Blue Posts

Metal Point ® Plus – Orange Beams & Blue Posts

Metal Point ® Plus Toolbench – Blue

Bulk Rack & Pallet Rack – Orange beams and Blue Frames


How long does it take to receive an order?

We ship most orders in three to five days, depending on your location and stock availability. More specifically, standard in-stock orders, or any orders involving pallet rack and bulk rack shelving will take 3-5 days or 5-7 days if shipping directly from manufacturer.


Where are you located? Can I pick up my order?

Shelving Direct is located at 1600 North 25th Ave, Melrose Park, IL 60160. Orders are available for pick-up right outside of Chicago, IL.


Do you stock all of the shelving units and products?

Metal point, Bulk Rack and Pallet Rack are stocked at both of our nationwide locations, Chrome Shelving ships direct to you from our vendor.


Do you offer installation services for your storage shelves and products?

Installation instructions are available 24 hours a day online at ShelvingDirect.com. Please feel free to contact our experienced customer service team for any additional assistance.


Are there different ways to place an order for storage shelving units?

We recommend placing your order online at ShelvingDirect.com for easy access and additional web incentives. We also have a toll free phone number if you prefer to speak with one of our knowledgeable customer service reps. You can also fax your order via our fax line (1-708-343-9788). Or if you are not in a hurry, the US Postal service.


What are the different methods of payments offered by Shelving Direct?

Shelving Direct accepts all major credit cards (MasterCard, Visa, Discover, American Express). We also offer payment by pre-paid check.


When is your call center open?

Our experienced Customer Service team is available toll-free Mon-Fri 8:00 a.m. to 5:30 p.m. CST.