Storage Shelving Units: Frequently Asked Questions

Preguntas frecuentes (FAQs)

Frequently asked questions (FAQs)

Purchase Process

To place an order, you need to configure the desired product by selecting the size, height, or other applicable options. Available options may vary depending on the item. You can find detailed information about the ordering process at the following link: Once configured, simply add the product to the cart and follow the steps to complete the shipping and payment information. If it is not possible to place your order online, please feel free to contact us, and our customer service team will assist you with the order.

Certainly, our sales team is available to prepare a customized quote for you. You can request it by phone, email, or through the website chat.

Once you place your order, you will receive a confirmation email. Our sales team will validate the entire order to send it to the manufacturing facility so that you can receive it as soon as possible.

Shelving Direct accepts all major credit cards (Visa, MasterCard, Discover, American Express). We also offer payment by Paypal, bank transfer or pre-paid check. Please note that if a check is sent via US Postal Service, your order will not be processed until we receive the mailed check.

On the order summary and checkout page, you will find a box that says "apply discount code"; you just need to enter it, and if it is valid, the discount will be applied.

You can check the status of your order at any time with the customer service team. On the day of shipment, they will confirm the delivery date.

If stock is available, you can reorder your last order. The cost may have changed due to various circumstances, in which case the new rate would apply.

If there is no stock availability, we recommend that you consult with our sales team so they can offer you suitable alternatives for your needs. Please see our contact page for more information.

If you have any doubts, our experienced sales team can suggest similar options or help you find the right solution for your product. Please see out contact page for more information.

The base price refers to the most basic configuration of the product. Most of our products allow for customization in terms of size, material, height, and other aspects.

It doesn't matter if you represent a large corporation or are a private customer; at Shelving Direct, we offer services to both types of customers.

We make every effort to meet delivery deadlines, and delays are rare. However, in some cases, the production load at our factory may slightly delay the delivery, in which case, the sales team will notify you.

If you need to make a change to your order once confirmed, please contact customer service as soon as possible. If your order has entered production, it may be difficult to make the necessary changes without affecting the delivery time.

Information About Product Shipping

The shipping cost is calculated on the checkout page once the shipping information entered.

Delivery times are calculated considering the production time in our factories, order preparation, and delivery time by the transport company.

All delivery lead times can be found on each product page. If ítems are urgent, please contact us to discuss options.

The shipping method a third-party transport company that will handle the delivery, and we will provide you with the tracking number as soon as we have it.

You will need to contact our customer service if a delivery address needs to be updated. If your order has not shipped, the delivery address can be updated. If your order has shipped from our facility, our customer service team will contact the transport company to see if the delivery address can be changed. The transport company may have additional charges prior to any address changes after the order has shipped.

You will receive an email with delivery information and the tracking number once your order has shipped from our facility. If you have any questions about your order’s status, you can contact our customer service team.

You can select the option for warehouse pickup from our products avaible location during the purchasing process.

Unfortunately, we only ship within the continental United States.

Customer Service

To get in touch with us, you have several options: you can call the toll-free phone 800-500-9141 (Monday to Friday from 8 am to 5 pm), send an email to, use the chat available on our website, or fill out a form through the website.

Shelving Direct is located at 1600 North 25th Avenue, Melrose Park, IL 60160. Orders are available for pick-up right outside of Chicago, IL. You will be contacted to Schedule a pick-up time once your order is available.

Once the payment for the order is made, you will receive the corresponding invoice from our administrative team.

About the Products

All our products include an assembly manual that you can find on the product page and download. Or you can find them on our Installation page. When you place the order, you will receive an email with the PDF assembly manual.

All our products come with a one-year warranty.

The maximum load capacity for each product is detailed on the corresponding product page. Please note that in many products, this recommended maximum weight is per shelf. If you have any question regarding technical or producto information please contact us.